RETAIL SUPPORT

It is very important that when you buy a bonsai tree that you get guided as to the right tree for the occassion. It could be a Christmas or birthday gift for someone who has never had a pot plant let alone a bonsai tree. Therefore a little guidance is given as to the best tree that will suit that person. For example, a customer has a certain amount of money to spend. We would advise them to spend a small amount on a tree and then get a bottle of fertilizer and a little pair of scissors to make a complete gift. The free care sheet will give the basic instructions on how to look after the tree but we always make a point of telling the purchaser to get the recipient to phone us for extra help. Our after sales service is also an important part of the help we offer. Basically we tell our customer we can do everything except come home with the tree. The services we offer include: re-potting, general prunning, and complete re-styling. Holiday care and a clinic for sick trees.

The promotion of bonsai trees as an art form working hand in hand with horticulture is a point we try to get across and if we can give a good grounding to anyone who is interested in bonsai then it is paramount to give the support and back up. Bonsai are easy to look after if you get the right help, which is what we offer at Tokonoma.